Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

UEGNSG122 Mapping and Delivery Guide
Manage a customer service gas business unit

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency UEGNSG122 - Manage a customer service gas business unit
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to manage a customer service gas business unit to meet the needs of its customer base. It includes assessing, developing and implementing business, marketing and strategic plan for the gas business unit; communicating effectively with relevant person/s; managing the business unit personnel and setting and reviewing personnel key performance indicators (KPIs). It also includes completing relevant documentation, records and reports.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Gas Cross Discipline
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assess potential in the marketplace
  • Organisational, strategic and business plans, and other relevant documentation are analysed and market analysis and environmental scans performed in accordance with workplace procedures
       
Element: Products and services to form part of the business are selected consistent with the needs of the marketplace and the objectives of the organisation
       
Element: Work roles and tasks are allocated in accordance with job requirements and individual's competencies
       
Element: Work is prioritised and sequenced for completion within acceptable timeframes in accordance with requirements and workplace procedures
       
Element: Communication issues with authorised persons, authorities, clients and land owners are resolved and work coordinated in accordance with work schedule and workplace procedures
       
Element: Hazards are identified, work health and safety (WHS)/occupational health and safety (OHS) and environmental risks are assessed and control measures prioritised, implemented and monitored in accordance with workplace procedures
       
Element: Develop and implement a business, marketingand strategic plan for the business unit
  • Business unit objectives and KPIs are developed in consultation with relevant personnel and principle stakeholders
       
Element: Marketing strategy is developed and budgets and business unit objectives/goals are promoted through effective communication to appropriate personnel
       
Element: Decisions are made based on safety and effective outcomes in accordance with plan requirements and workplace procedures
       
Element: Mathematical models are used to analyse the effectiveness of the finished product in accordance with requirements and workplace procedures
       
Element: Data is analysed and compared with compliance specifications to ensure completion of the project within agreed timeframes in accordance with requirements
       
Element: Data testing is undertaken in accordance with requirements and workplace procedures
       
Element: Work teams are arranged to ensure planned objectives/goals are met in accordance with workplace procedures
       
Element: Solutions to unplanned events and non-routine problems are identified and actioned in accordance with requirements
       
Element: Quality of work is monitored against performance agreement and organisational and industry standards
       
Element: Strategic plans are developed incorporating organisational initiatives in accordance with workplace procedures
       
Element: Manage the business unit and review and assess performance of the business unit
  • Distribution systems and sales and product pricing schedules are developed and confirmed with appropriate personnel in accordance with workplace procedures
       
Element: KPIs are reviewed with relevant personnel and barriers to performance are identified, analysed and recommendations for improvements made in accordance with workplace procedures
       
Element: Product quality and sales trends are monitored and recommendations made for replacement of product or review of marketing strategies
       
Element: Customer energy needs are projected and new products identified and forward estimates made in accordance with workplace procedures
       
Element: Reports and completion documents are produced and submitted to relevant person/s for approval and where applicable, statutory or regulatory approval
       
Element: Approved copies of reports and documents are issued and records updated in accordance with workplace procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the UEG Gas Industry Training Package Companion Volume Implementation Guide.

resources must include at least three (3) of the following:

appropriate/relevant persons

materials, tools and equipment

personal protective equipment (PPE)

company workplace procedures

equipment manuals

training resources

appropriate personnel must include at least two (2) of the following:

organisation employees

contractors

maintenance persons

appropriately experienced and qualified persons

site security persons

appropriate personnel must include at least two (5) of the following:

other supervisors

managers

inter-company departments

other utilities

consultants

council representatives

government bodies/agencies

producers

transporters

shippers

customers

landowners/traditional landowners

relevant documents must include at least four (4) of the following:

company business plans and marketing plans

business projections

budgets and forecasts

profit and loss statements

company standard operation and safety procedures/management plans and policies

company forms and files

WHS/OHS, legislation and codes of practice

relevant government acts, regulations and codes of practice

environmental legislative requirements

quality assurance

commercial agreements

records and reports must include at least two (2) of the following:

business plans and marketing plans

key performance indicator (KPI) reports

financial reports and forecasts

monthly statements/invoices

personnel reports

lost time injury reports

debtor/creditor reports

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Organisational, strategic and business plans, and other relevant documentation are analysed and market analysis and environmental scans performed in accordance with workplace procedures 
 
 
 
 
 
Business unit objectives and KPIs are developed in consultation with relevant personnel and principle stakeholders 
 
 
 
 
 
 
 
 
 
Distribution systems and sales and product pricing schedules are developed and confirmed with appropriate personnel in accordance with workplace procedures 
 
 
 
 
 

Forms

Assessment Cover Sheet

UEGNSG122 - Manage a customer service gas business unit
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

UEGNSG122 - Manage a customer service gas business unit

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: